EPFO: When part of the hard-earned money is deposited in the Provident Fund (PF), every employee is rest assured about his future. But the trouble starts when the PF money gets stuck when needed or a claim is rejected. Often employed people have to face problems like PF transfer, delay in withdrawal, company not depositing PF money or KYC not being updated.
If you are also facing a similar problem, then now you do not need to visit the office of Employees Provident Fund Organization (EPFO). EPFO’s online grievance redressal portal EPFiGMS (EPF i-Grievance Management System) can solve your problem sitting at home. Through this system, PF members, pensioners and employers can register their complaints online and also track them.
Money gets stuck due to these reasons
If PF related problems are not raised with the concerned EPFO office at the right time, it may take a long time to resolve them. This grievance portal of EPFO automatically routes your complaints directly to the correct regional office linked to your UAN, PF account or pension record. Once a complaint is registered, the system generates a unique registration number, thereby maintaining complete transparency.
Mainly these issues can be raised on this portal
- Delay in PF withdrawal.
- Problems related to transferring PF funds from one account to another.
- Various matters related to pension.
- Incorrect personal information entered in PF records.
- KYC related errors.
- Disputes related to company’s contribution or problems in viewing passbook.
- Easy process to lodge complaint on EPFO portal
Process for filing complaint on this portal
- Visit the official portal: First of all visit the official EPFiGMS portal through digital medium.
- Select the correct category: Click on the ‘Register Grievance’ option available on the homepage. After this you will have to choose your correct category among PF Member, Pensioner, Employer or ‘Others’.
- UAN and Verification: If you are an employee, enter your Universal Account Number (UAN). After this, an OTP will be sent to your registered mobile number, enter which to complete the verification.
- Select Account: Once the OTP verification is successful, a list of all PF accounts linked to your UAN will appear on the portal.
- Provide Grievance Details: Now select the specific PF account in question and select the correct grievance type. Write complete information about your problem in detail so that the officer can understand the matter properly.
- Attach documents: You can also upload relevant documents, screenshots or copies of emails to solidly prove your complaint.
- Manage Registration Number: Submit the application after the complete process. A registration number will appear on the screen, note it down and keep it handy.
Track status like this after filing complaint
After registering the complaint, the account holder can check its progress anytime. For this, you will have to go to the EPFiGMS portal again and click on the option ‘View Status’. On entering your registration number and required information here, the current status of the complaint will be clear on the screen.
From this it becomes known whether the complaint has just been registered, investigation is going on or the action has been completed. Comments of the concerned EPFO department can also be seen on the portal. If the investigating officer requires any additional document, users also have the option to upload it again on this portal.
What are the options if no solution is found?
Usually, most of the cases are settled on time through this portal. Despite this, members who are not satisfied with the action taken or resolution of their case can send a reminder using the same portal. Additionally, the matter can also be taken to other higher authorities available under the Public Grievance Redress System of the Government.
Important: Before filing any complaint, ensure that your UAN, Aadhaar, PAN, bank details and other KYC information are completely correct and updated. Many times, the reason for PF claim getting stuck is not due to system malfunction, but due to mismatch of the information recorded in these documents.
Frequently Asked Questions (FAQs)
Q1- Can a complaint be filed with EPFO even without UAN?
Answer: Yes, individuals who do not have UAN, Establishment Number or PPO number can also lodge a complaint by selecting ‘Others’ category and providing necessary information of their respective EPFO office.
Q2- What documents can be uploaded while filing a complaint?
Answer: To clarify your point, you can upload claim details, bank statements, screenshots of errors or written communications (emails etc.) with the company as supporting documents.
Q3- Is it possible to check the status of the complaint online?
Answer: Yes, ‘View Status’ facility is provided on EPFiGMS portal. The status can be checked anytime with the help of the registration number given while filing the complaint here.
