Ola-Uber AC Rules Complaint: Can the driver switch off the AC in Ola-Uber cab? If this happens to you, do you have the option of complaint or refund? Is any action taken on your complaint or is the driver let go?
Cab AC Rules in India: It is extremely hot these days. At many places the temperature has crossed 46-47 degrees. In this heat of the sun, if you have to sweat in the car even after paying a high fare and booking Ola or Uber, then it is natural to get angry. Many times there is a lot of argument between the passenger and the cab driver regarding running the AC. But the question is can the cab driver do this? If such a situation arises, what are your options? What do app companies say on this? Let us know…
Why do cab drivers avoid running AC?
- Drivers say that continuously running AC reduces the mileage of the vehicle, which increases the consumption of petrol or CNG.
- Fuel rates are skyrocketing, on top of that the app companies deduct their huge commission. In such a situation, drivers claim that they have to pay from their own pockets for running AC especially on short distance rides and in heavy traffic.
- If the cab’s AC breaks down, its repairing and servicing involves a huge expense, which has to be borne entirely by the driver himself.
What does the law say about running AC in cab?
There is no clear rule in the Indian Motor Vehicle Act, which legally compels any driver to use AC under all circumstances. By law it has not got the status of ‘Essential Service’. But, the matter is not only about government law, but also about your pocket and service. When you book an AC cab, the AC cost is already included in the fare. That means you are paying not just for the seat but also for the AC facility. Therefore, according to the rules of the companies, it is your right to get this facility.
What does the official policy of Ola and Uber say?
Most of the rides of Ola and Uber fall in AC category. As per company policy, if you have booked an AC ride, then AC should be operated. The driver has to provide convenience to the passenger. If the driver does not turn on the AC, it can be considered a ‘service issue’.
What to do if the driver does not turn on the AC?
- Open the Ola or Uber app and go. Go to the help or support section and lodge a complaint like ‘AC not working/AC not provided’.
- Save a screenshot of the ride. Keep track of ride details, time, location and driver. This will come in handy if you have to complain further.
- If the complaint is found to be true, the driver’s rating may drop. Due to repeated complaints, action can also be taken on the account.
- In some cases, if AC was necessary and you were refused initially, you can cancel the ride.
- Refunds may also be available in some cases. However, it depends on the company policy.
Is there any action against the driver?
As soon as you file a complaint, the driver’s report gets locked in the company’s system. If such complaints are received continuously against a driver, the company reduces his star rating. The matter does not end here. If the rules are repeatedly broken, the driver’s account can also be blocked forever.