Many times, while transferring money online, the bank account number is inadvertently typed wrong. Because of this, all your money gets transferred to the wrong account. As the use of internet is increasing, the problems related to banking are also increasing. This mistake can happen to anyone, it is important that you know what to do first if this happens to you. Here we will tell you what to do if money goes to the wrong account during UPI and Net Banking. How to get refund within 48 hours.
Do this in case of wrong payment online
In case of wrong online payment, you will have to call a number sitting at home, after that go to the related bank and fill the form. Note that the complaint has to be made within 3 days of the wrong payment. According to RBI guidelines, if money has been transferred to the wrong account by mistake, then there is an easy process to get the refund within 48 hours.
Call this number to complain
Whenever you make payment to the wrong account number through UPI and Net Banking, first of all report the matter on 18001201740. After this, go to the related bank and fill the form and give this information. If your bank refuses to help you, complain about it at bankingombudsman.rbi.org.in.
According to the guidelines of Reserve Bank of India, if during online payment the amount is transferred to another account by mistake, then it is the responsibility of the bank to look into the customer’s complaint and refund within 48 hours. Keep in mind that after making payment through UPI and net banking, do not delete the messages received on the phone. Actually, this message contains PPBL number, this number is required while making a complaint.
Be careful while doing small or big transactions online and check the complete details once while making payment.
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