Will CM Vishnudev Sai’s new helpline system change the system? After all, why did the Chief Minister himself talk to the caller? How much benefit will the public get from this new system with more than 1200 complaint categories and 8000 officers? A big update has come out regarding CM helpline 1076.
Raipur. Chhattisgarh Chief Minister Shri Vishnudev Sai conducted a detailed inspection of the functioning, technical arrangements and complaint redressal mechanism of the Chief Minister Helpline and Complaint Management System 1076. During this, after taking complete information from the officials, he gave instructions to provide better, transparent and timely services to the citizens.
On this occasion, Agriculture Minister Shri Ramvichar Netam, Food Minister Shri Dayal Das Baghel, Revenue Minister Shri Tankram Verma, Skill Development and Technical Education Minister Shri Guru Khushwant Saheb, Principal Secretary to the Chief Minister Shri Subodh Singh, Secretary Shri P. Dayanand, Secretary of Good Governance and Conservation Department Shri Rahul Bhagat, Special Secretary Shri Rajat Bansal and many senior officials were present.
Chief Minister Vishnudev Sai’s focus on quick resolution of complaints and transparency
Chief Minister Shri Sai reached the helpline center and inspected the process of registration, monitoring and resolution of complaints. While discussing with the officials, he said that ensuring prompt redressal of complaints, transparency and accountability are among the top priorities of the government. He said that the aim of the government is to ensure effective and timely solution to the problems of every citizen, so that people’s trust in the administration can be strengthened.
Chief Minister Vishnudev Sai had a direct conversation with helpline caller Poona Ram Thackeray.
On the occasion of the inauguration of CM Helpline Centre, the Chief Minister also spoke directly on phone to Shri Poona Ram Thackeray, a resident of Raipur who had called the helpline. The Chief Minister took information from him about his name, residence and problem. Mr. Thackeray told that he had applied to get the income certificate made, but due to the problem, he has lodged a complaint in the helpline. On this the Chief Minister assured them that their problem would be resolved soon.
Beneficiaries associated with CM helpline appreciated the system
During the inspection, the Chief Minister and other ministers also interacted with many beneficiaries connected through the helpline. He listened to the problems and suggestions of the citizens and assured speedy resolution of the related matters. The beneficiaries also appreciated this arrangement and said that now their problems are directly reaching the government, which has increased the hope and confidence for the solution.
More than 1200 complaint categories and mapping of 8000 authorities
Chief Minister Helpline and Complaint Management System is a modern system that integrates all the departments of the state. More than 1,200 complaint categories have been included in the system, while approximately 8,000 authorities have been mapped to four different administrative levels. Continuous monitoring and resolution of complaints is being ensured through a multi-level escalation system from block level to state level.
Local youth are getting employment, service quality is also improving
Chief Minister Shri Sai also interacted with the youth working in running the helpline and took information about their work. Officials said that the operation of this helpline system has provided employment opportunities to local youth. On one hand this has improved the service quality, on the other hand it has also given a boost to employment generation.
Emphasis on MIS dashboard and data based decision making
During the inspection, the officials also informed the Chief Minister about the arrangements related to MIS dashboard, complaint analysis system and performance evaluation of various departments. Chief Minister Vishnudev Sai said that data-based decision making is an important basis of good governance. He directed that systemic reforms should be ensured based on the analysis of complaints, so that the administrative functioning can become more effective.
Helpline will become a medium to strengthen communication between the government and the public
Chief Minister Vishnudev Sai said that this helpline system is not limited only to grievance redressal, but it is also an effective medium to strengthen the communication between the government and the public. He said that through this platform, the problems of the citizens will be heard on priority and rapid action will be taken towards their solution. This will further strengthen administrative accountability and transparency.