For which route in Bengaluru, the controversy started when cab fare was demanded for more than Rs 700? What problems did social media users complain about app-based cab services? Did people demand implementation of new rules regarding surge pricing? On the basis of what argument did some users defend the increased fares?
Bengaluru’s notorious traffic jams and post-rain problems are already a headache for people. Now the arbitrariness of cab companies has also been added to this list. Once again a debate has erupted regarding surge pricing of app-based taxi companies. This whole issue started when a woman posted on X a screenshot of the wildly increased fare for a short ride within the city.
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In response to this post, many users criticized the city’s app-based taxi services. One user commented that cab aggregators in Bengaluru often provide very poor service. Some drivers are rude, refuse to operate the air conditioning (AC) and take advantage of surge pricing to charge exorbitant fares.
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Others compared Bengaluru’s transport expenses with other cities. One user said that while cab fares are skyrocketing during peak hours in Bengaluru, they can move around their entire city on public transport for free.
Demand to make rules
After this debate, demands for change in the rules also started rising. Some users said that taxi operators should implement a fixed rate per kilometer instead of changing the fare according to demand. He also suggested that if drivers cancel rides after taking the booking, passengers should be compensated.
Many people also shared their experiences of exorbitant fares. A customer said that he was charged Rs 500 to travel from Ulsoor to Banaswadi at 11.30 pm. He raised the question why surge pricing was applicable even at this time of night.
However, not everyone agreed with this criticism. Some people defended the pricing, saying that when demand for taxis exceeds supply, rates are bound to increase. One user described it as a simple matter of supply and demand, saying that riders always have the opportunity to wait or opt for some other transport.
Another user said something more direct. His argument was that it is wrong to expect cheap transport during rush hour on Friday night. According to users, passengers cannot expect instant availability, low fares and great convenience all at the same time.