Chhattisgarh News: Will there be faster resolution of complaints now? How will the message reach the government through one call? Will there be online tracking of every complaint? What if you are dissatisfied with the solution? The new CM helpline associated with 42 departments and 8 thousand officers has increased the expectations of the people.
Raipur. Chief Minister Shri Vishnu Dev Sai formally launched the state’s much-awaited CM Helpline 1076 at Mantralaya Mahanadi Bhawan on Tuesday. During this, he also unveiled the official logo of the helpline. Council of Ministers members and senior administrative officials were present in the program.
The Chief Minister said that the objective of the state government is to listen to the problems of every citizen, ensure their resolution within the stipulated time frame and make the administrative system more accountable. He said that the suggestions, complaints and public feedback received from across the state during Good Governance Tihar had highlighted the need for a strong and permanent public relations system. On the basis of this thinking, CM Helpline has been started.
Complaints and suggestions will be registered on toll free number 1076
The Chief Minister said that now the citizens of the state will be able to register their complaints on toll free number 1076. Apart from this, people will also be able to share suggestions and feedback regarding government schemes and services. He said that this system will strengthen good governance, transparency and accountability. It will also provide new strength to the trust and communication between the public and the government.
Helpline linked to WhatsApp, digital governance will get a boost
Chief Minister Shri Sai said that keeping in mind the needs of the digital age, the CM Helpline has also been linked to the WhatsApp platform. With this, citizens will be able to easily convey their views to the government through their mobile phones. He told that the scope of this helpline is quite wide. About 8 thousand officers from 42 departments of the state government have been included in this. A system has been made to resolve complaints in 1195 different categories within the stipulated time limit.
Online tracking of complaint will be easier with unique ID
The Chief Minister informed that a unique ID will be issued for each complaint. Through this the complainant will be able to see and track the status of his application online. He said that if a person is not satisfied with the resolution of the complaint, the matter will automatically be referred to higher authorities for re-examination and review. This will reduce the likelihood of only formal or superficial solutions and ensure accountability.
CM helpline will be active 24 hours, monitoring will be done at secretary level
The Chief Minister said that the CM Helpline will operate 24 hours and seven days a week. For this, employees have been deployed in three different shifts. Also, secretary level officers will monitor it regularly through the dashboard. The Chief Minister’s Secretariat will also continuously monitor the functioning of the helpline and resolution of complaints.
Along with grievance redressal, a platform for public participation will also be created.
Chief Minister Shri Sai said that this helpline will not be limited only to redressal of complaints, but will also become an effective platform to promote citizen participation. He said that the people of the state will also be able to share suggestions related to the development of the state through this platform. This will help in policy formulation and effective implementation of various schemes.
Government-people dialogue will be strengthened with the spirit of ‘Nagarik Devo Bhava’
The Chief Minister said that adopting the mantra of “Nagrik Devo Bhava” given by Prime Minister Shri Narendra Modi, the State Government is continuously strengthening digital governance. He expressed confidence that CM Helpline 1076 will make the communication between the government and the public more effective and will play an important role in quick resolution of problems.
Features of helpline explained through power point presentation
During the program, Secretary to the Chief Minister and Secretary, Department of Good Governance and Convergence, Shri Rahul Bhagat gave detailed information about the functioning, objectives and key features of the CM Helpline through a power point presentation. On this occasion, Deputy Chief Ministers Mr. Arun Sao and Mr. Vijay Sharma, Chief Secretary Mr. Vikassheel, Principal Secretary to the Chief Minister Mr. Subodh Kumar Singh, Secretary Mr. P. Dayanand, Special Secretary Mr. Rajat Bansal and many senior officers were present.