In India, online cab services are used extensively to go from one place to another. Especially in cities like Delhi-NCR and Mumbai, transportation cannot be imagined without cab service. When you book a ride through the app, the cab comes to you within minutes. Although this is a great service, sometimes our experience with them is not good. Talking about Ola itself, it is often seen that if people cancel the ride for some reason then they have to pay cancellation charge.
Many times the company deducts money from the customer even without any concrete reason. If this happens to you too then there is no need to worry. We will tell you how to get refund from Ola. There are some people who are like Ola every day. online cabs Use the services of providers. This problem keeps coming to them every day.
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Ola’s cancellation refund policy
According to Ola’s support page, if you feel that you have been wrongly charged the cancellation fee, you can request for a refund (Cancellation Fee Waiver). Before that, it is important to know under what circumstances Ola deducts the cancellation charge.
Ola may charge you cancellation charges for any one of the following reasons-
- You cancel the trip 3 (three) minutes or later from the time the driver accepts the ride.
- The driver cancels the trip after waiting for 5 minutes or more at your pickup location.
However, if the driver is late by more than 5 minutes from the estimated time of arrival at the pickup location, cancellation charges will not be charged.
The amount of cancellation fee may vary depending on your city and the category of the selected vehicle.
If cancellation fee is charged, it will be added to the total bill amount of your next Ola ride.
Ola will give refund like this
If you feel that you have been wrongly charged a cancellation charge, follow this process.
- Click on Your Rides in the Ola app menu and follow the steps given below-
- Select the ride on which cancellation fee has been charged.
- Tap on the Support button.
- Select Choose an Issue, then select Charged Cancellation Fee Incorrectly.
- Tell Ola about your problem and send it.
Ola will review your request and contact you.
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