In her post, the woman identified the rider by name, saying his name is Anish Kumar Raut as shown on the app and tagged the company. Rapido responded, apologised for the alleged conduct and asked her to share ride details. The company later said the rider had been permanently suspended and his documents blacklisted, adding that legal assistance would be provided if required.
Rapido responded as: “As discussed during our call, we want to assure you that we are fully committed to assisting you throughout this entire process. We will remain in constant contact with you until the issue is resolved. As we informed you, we have permanently suspended the captain and blacklisted his documents, ensuring that he will no longer be able to work on our platform. To ensure you have all the support you need, please confirm if you require any legal assistance so that we can provide the necessary help and resources. We are here to support you every step of the way and will do everything we can to ensure your concerns are addressed.”
The woman stated she reported the matter through official channels. She said she decided not to file an FIR at this time due to safety concerns, as the rider knows both her workplace and residence.