New Delhi: OPPO India has released a new generation of after-sales format called Service Center 3.0 Pro, which is supposed to provide customers with a quicker, more transparent, and more comfortable service. The company claimed that it already has 29 centres in operation, and it is planning to have 110 Pro locations in the network in India by the year 2026.
The modernised centres are orientated towards digital efficiency and human-centred care. Features like online check-in, live updates in the queue, and real-life repair are provided to customers to have a more comprehensive communication process. It also enlivens the spaces with renewed interiors, product experience lounge areas, lounge seating and game areas to make the waiting process easier. The centres are already operational in 18 states, such as Gujarat, Maharashtra, West Bengal, Delhi NCR, and Kerala, and other cities will be added.
Built for speed, transparency and comfort
Service Center 3.0 Pro goes beyond routine service. The design entails unambiguous service areas and multi-purpose work stations to enhance turnaround times. The digital signage is dynamic and keeps the customers updated throughout their visit.
Goldee Patnaik, the Director of Communications at OPPO India, said that the new format has been informed by customer feedback. He explained that customers always want faster service, more explicit processes, and simplicity that runs on technology; that is the main tenet that has come to characterise the Pro centres in the country.
Nationwide network with premium support
OPPO India still maintains over 570 service centres in 500+ cities and provides its services in 19 languages. The main advantages are preserved, such as free pick-up and drop-off of the repaired devices and a 24-hour turnaround time, which contributes to decreasing the timeframes of device interruption.
Premium Queue registration also offers Find and Reno users priority service. The benchmarks that the company shared included a six-hour email response, a two-hour response time to social media, and most calls and chats responded to within 20 seconds.
Technology-led care aligned with right to repair
With the Government of India initiative of the Right to Repair, OPPO also offers Self-Help Assistant on social media, YouTube, its own site, and the MyOPP application. Customers are also able to use AI chatbots, voice bots on IVR, and a multilingual hotline that operates 24/7, 9 AM to 10 PM.
To enhance the long-term engagement, OPPO has been organising Service Days on the 10th to 12th of each month, which provide free phone cleaning, software updates, refreshments, accessories, and repair discounts. Find and Reno customers are also given exclusive benefits like free screen covers and cases twice annually. Customers are also allowed to take out OPPO Care Protection Plans that comprise screen replacement, expanded warranty and accidental or liquid damage cover.
Service Center 3.0 Pro gives OPPO India hope in premium spaces, smarter processes and uniform service standards to transform the after-sales service to the new smartphone users.