IndiGo Refund Process: What is the real story behind IndiGo’s Rs 10,000 voucher? Why did the airline suddenly take this drastic step after the December 3-5 flight chaos and which passengers fall into the secret category of ‘highly affected’?
New Delhi. India’s largest airline IndiGo recently went through a huge crisis. Between December 3 and 5, there was chaos at many airports in the country as Indigo canceled hundreds of flights. Thousands of passengers were stranded at airports for hours, many people’s trips were spoiled and anger against IndiGo erupted on social media. Now the airline has taken a big step – announcing a travel voucher of Rs 10,000 to select “highly affected” passengers. But to which passengers will IndiGo provide this compensation and what does “highly affected” actually mean? The airline did not give any clear standards in this regard, due to which more mysteries and questions have arisen regarding this. This entire matter has emerged as a new controversy in the aviation sector of the country.
What happened on 3-5 December? Why did Indigo flights suddenly go out of control?
There was a huge uproar at airports across the country on 3, 4 and 5 December 2025. Reason: Sudden shortage of Indigo crew.
outcome,
- Many flights were delayed
- Passengers remained stranded for several hours
- Many flights canceled at the last moment
- Crowd and anger at airports
This situation troubled the passengers a lot. Many posted videos on social media, in which they were seen sitting waiting for 6 hours, somewhere 8 hours and somewhere 12 hours.
Indigo says “we gave refunds”, but is that enough?
Indigo issued an official statement that it has already processed the full refund of the canceled flights. But the passengers say that the refund was received later, first who had to bear the trouble of being stuck at the airport for hours? After this pressure, Indigo had to announce new compensation.
Who are the “most affected” passengers? Why didn’t Indigo tell?
IndiGo announced that it will give a travel voucher of Rs 10,000, but it did not specify who would be considered “deeply affected”. Under what circumstances would someone be eligible for this compensation? How will the passengers be identified? Will IndiGo contact them, or will passengers have to file a claim? This ambiguity has made the whole matter more mysterious.
Is this compensation of Rs 10,000 different from the Rs 5,000–10,000 received earlier?
Yes. IndiGo says that this new travel voucher of Rs 10,000 is in addition to the compensation available under the earlier government rule.
As per government rules:
- If the flight is canceled 24 hours before the flight.
- So the airline has to pay compensation ranging from Rs 5,000 to Rs 10,000.
- Indigo had already given this compensation.
- Now this new voucher is for those passengers who faced “extra inconvenience”.
How and for how long can travel vouchers be used?
According to Indigo, this voucher will be valid for 12 months. It can be used for booking any IndiGo flight. But it is not yet clear whether the voucher will be converted into cash or will remain valid only for ticket booking.
Is Indigo completely normal now?
The airline says that in the last three days, there was no same-day cancellation on any flight. The network now has 1900+ flights running smoothly across 138 destinations. On-time performance has improved again, meaning IndiGo is trying to win back their trust. No flight has had to be canceled on the same day in three days (barring weather and technical reasons). The airline claims that on-time performance has now returned to “top industry standards”. However, passengers are still planning their journey carefully.