IndiGo Latest Update: IndiGo Chairman Vikram Singh Mehta has apologized unconditionally for the major flight disruption that happened last week. He said that several reasons suddenly affected the operations. The company is now working on major reforms.
IndiGo Chairman Apology Flight Disruptions: IndiGo Chairman Apology Flight Disruptions: IndiGo Chairman Apology Flight Disruptions: इनOn the 9th day of Digo Crisis, Chairman Vikram Singh Mehta has finally apologized openly. Regarding the large number of flight cancellations and disruptions, he admitted that the airline could not live up to the expectations of the passengers and the company will not allow this mistake to be repeated again. Mehta said that this crisis was not the result of any deliberate effort, but many internal and external reasons together overloaded the system. He said that these unexpected events put the airline’s operational capacity under sudden pressure.
What are the reasons for worsening of situation in Indigo?
According to Vikram Singh Mehta, these problems affected the entire network like a chain reaction. Minor technical glitches, changes in schedules due to the onset of winter season, inclement weather at many places, increasing congestion in the aviation system across the country and the implementation of new FDTL (Flight Duty Time Limit) rules, all these put the system under pressure to such an extent that the airline had to face massive cancellations, delays and baggage irregularities.
3-5 December the toughest days
In these three days, thousands of passengers remained stranded due to the IndiGo crisis, many missed family trips, many were unable to attend important business meetings and some even missed medical appointments. Mehta said, ‘We understand how much trouble people have faced these days. We apologize for this unconditionally.
Did IndiGo follow FDTL rules?
To this, Mehta gave a clear answer that IndiGo completely followed the new FDTL rules in both the months of July and November. There was no attempt to break any rules or bypass the system. The company’s safety record has been and will continue to be impeccable.
Is Indigo going to improve?
The chairman said that the company will now take many big steps. The focus will be on factors like further strengthening fleet and crew management, upgrading technical support systems, improving backup plans and emergency response, increasing ground staff to assist passengers. This means that there are preparations to provide more smooth and reliable service to the passengers in the coming months. Mehta said that IndiGo is learning from its mistakes and every necessary step will be taken to ensure that such a situation does not arise in future.