Arara’s new system
The Government of India is now going to take big steps to provide better facilities to the passengers at the airport. The government plans that the fees charged by the airport operators from the passengers will now be connected to the levels of their services. That is, if the facilities at the airport are not good, then the operator will not be allowed to charge more fees and if the service is very good, then they can get the permission to charge a little more as a reward.
According to the ER report of the ET, the Airport Economic Regulatory Authority of India (AERA) is working on this scheme. It regulates fees and services at major airports of the country. Let us know what this new system is and what will be the benefit to the passengers.
What is the new system?
Till now, AERA operator’s expenses, construction costs, non-aviation earnings and other expenses were taken into account for fixing the fees to be charged at the airport. But now it will also be seen that what facility is being provided to the passenger.
If you have to wait for a long time at an airport, do not get a trolley, the seating place is less or the toilet is not clean then the operator will have to suffer its loss. On the other hand, if all the facilities are available on time and better, then the operator will also benefit from it.
How will the service standards be decided?
Aera has set two types of criteria to measure service quality such as objective and subjective. Objective criteria will include the time taken in security check, time to get bags, availability of trolley, seating arrangements in the terminal. At the same time, the subjective will include criteria like cleaning the terminal, environment and environment. All these points will be monitored every month and the report will be prepared.
Will passengers get better experience?
Most big cities of India have the same major airport. In such a situation, passengers do not have any other option. For some time, complaints of passengers have increased that services at the airport are getting deteriorated, while the charges to be charged from them are continuously increasing. If this new policy of the government is implemented properly, then the passengers will definitely get benefit. It is believed that after the implementation of this new system, there will be a direct pressure on the airport operators that they will improve their service every month, otherwise their earnings will be affected.