Andhra Pradesh is the state which resolved 93 percent of consumer complaints from 2020 to 2024. Interestingly, among the big states of the country, Telangana in the south lagged behind in solving the problems. This disclosure has been made in the Consumer Justice Report 2026. According to the report, 28.57 lakh cases were filed across the country between 2010 and 2024 under the Consumer Protection Act 2019. The report has been released after their analysis.
The ranking of states has been done on the basis of many factors. As-States need to know the number of employees, infrastructure, budget utilization, speed in disposal of cases and pending cases. On these parameters, Andhra Pradesh remained at the top among the big states and Meghalaya among the small states.
Most consumer complaints are related to insurance and home.
The report says, 28.6 lakh consumer cases registered with the National Consumer Dispute Redressal Commission (NCDCR) between 2010 and 2024 were analyzed. Out of these 2.7 lakh cases, 44 percent were related to the housing sector. Of the 4.3 lakh cases registered across all 35 State Consumer Dispute Redressal Commissions (SCDRC) in the country, more than half were related to the insurance (25.1%), housing (18.7%) and banking (8.7%) sectors. Every fourth complaint in the district commissions was related to insurance.
The NCDCR has jurisdiction to hear cases costing more than Rs 2 crore and hear appeals from state commissions. This authority registered more than 2,71,000 cases and disposed of 79,000 cases. It took an average of 448 days and seven hearings to dispose of a case. The report says, 35 percent of the cases registered at the national level had more than three pending cases.
93 percent consumer cases resolved in Andhra Pradesh
The Consumer Justice Report 2026 says, pending cases and vacancies have been the biggest hurdles in redressal of consumer cases. A report assessing the capacity of grievance redressal commissions in India said that more than half of the chairperson and member posts in State Consumer Disputes Redressal Commissions (SCDCR) were vacant in 2025. 19 More than one-third of the cases registered in the SCDRC were pending for more than three years.
Andhra Pradesh remained at the forefront in redressal of complaints. Telangana remained at the bottom. According to the report, more than 90,000 consumer cases were registered in Maharashtra between 2020 and 2024, which is the highest in the country. Out of these, only 65% cases were settled.
The number of cases pending for more than 3 years was less than 10% only in Andhra Pradesh, Sikkim and Himachal Pradesh. Was. On an average, 35% of the cases across the 19 responding State Commissions were pending for more than 3 years.
condition of metro cities
- Mumbai: 2021 to 2025 President in all four DCDRCs for five years but not all members in any year
Were filled. - Kolkata: All four district commissions of Kolkata implemented rules for the representation of women.
- Delhi: In 2025, more than a quarter of the cases in the DCDRCs of Central (VIII), North (I), South (II) and South-West Delhi (VII) were pending for more than three years.
- Chennai: In both the DCDRCs, the Chairman and all the members were appointed for four out of five years.
- Bengaluru: In the years 2024 and 2025, the chairperson and all the members in Bengaluru Urban II additional DCDRC were women. There was a decline in the rate of disposal of cases in 3 Bengaluru DCDRCs between 2022 and 2024.
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