Max hospitals
Cashless claim facility has been discontinued for Tata Aig Health Insurance Policy holders at Max Hospitals in Delhi-NCR. With this, this has become the third company that has stopped cashless services in Max Hospital. Earlier, Star Health and Neeva Bupa closed this facility in Max Hospitals across the country. For customers of Care Health Insurance, this ban is limited only to Delhi-NCR hospitals.
Cashless reason for stopping cashless facility
A spokesman for Max Hospital said that Tata Aig suddenly stopped cashless services from 10 September 2025. According to the hospital, Tata Aig had earlier signed a tariff agreement from 16 January 2025 to 15 January 2027. But in July 2025, the company suddenly demanded to reduce tariffs and cashless services were stopped when it did not accept it.
The spokesman said, “We rejected Tata Aig’s proposal to reduce unilateral tariffs. After this, the cashless facility for their policyholders in our hospitals was discontinued from September 10.
Measures for the convenience of patients
Max Hospital said that a special desk has been prepared to ensure that the patients do not have trouble. From here, help is being provided in insurance claim reimbursement so that patients can get treatment without advance payment. At the same time, Tata Aig assured to ensure that their customers do not have any inconvenience. The company said that all claims are being given priority and they are being dealt with fast. Our service team is focusing on every case so that there is no obstruction in treatment and patients continue to get the facility, the company told.
Things about Neeva Bupa
The Max Hospital spokesperson said the cashless facility is still going on for the policyholders of Neeva Bupa, although his contract has ended in May 2025. Neeva Bupa had demanded a tariff and reduction from the hospital, but the hospital described it as unacceptable. He says that this can affect the quality of patients’ safety and treatment.