After Instagram, this video also started being shared on X (formerly Twitter). As soon as the matter went viral, RailwaySeva, the official handle of Railway Service, took it to the concerned authorities. After this a response came from DRM Lucknow NER. The DRM office asked the concerned user to share the PNR number, coach and berth details, so that the problem can be investigated and resolved.
What is the situation till now?
Till the time of writing the news, PNR or other official information had not been shared publicly by the complainant. In such a situation, the investigation process of Railways is awaited.