Air travel in India is on the rise; however, over the recent past, the number of players in the industry has shrunk, which is indubitably leading to an oligopolistic system.
This has invariably, as per multiple accounts, affected the quality of services offered by the existing airlines in India. In this, the Tata Group-owned Air India has become a bit of a usual suspect, with one or another instance of grotty service surfacing every few weeks.
In a similar development, a passenger took to social media platform Reddit to share their experience with the former national carrier. The user shared the instance and posted on the platform anonymously, and did so on a subreddit by the name IndiaSpeaks.
“The ground staff at Delhi Airport for Air India is filled with non empathetic humans who treat passengers like animals. Never again, Air India!!”Issue With The Passport
In this post, the user said, “Me and My 72-year-old mom checked in from Bhopal to Toronto via Delhi. The check-in staff gave her a boarding pass, and she boarded the flight at 8 am from Bhopal to Delhi.”
The user then goes on to add the details of the events that transpired and said, “At Delhi, the transfer desk said, ” There is some issue with her new passport, and she has to go 2nd floor on supervisor desk.” Now she had wheelchair assistance from here on so the staff took her there.”
“The lady at the D 2 ( second floor D row) said, ” She is okay to board, she has boarding pass, seat assignment “, to which the wheel chair staff said ” then why did you guys make me come the long way? ”
“The lady at the supervisor desk said, ” Folks at the transfer desk are known to be difficult; have a safe flight.” I asked her specifically if everything was okay, and she said, “Don’t worry.”