Amid the IndiGo crisis, the Civil Aviation Ministry suddenly reviewed Mumbai and Kolkata airports. Officials were informed of 780 baggage pending issues, lack of space and issues related to passenger amenities. The ministry decided to take necessary steps to keep the operations stable.
New Delhi. Indigo flight cancellations and operational problems have been a major problem for passengers for the last one week. Thousands of passengers stranded, baggage delays, long queues and chaos at the airport – amidst all this, the Civil Aviation Ministry has now started taking major action to control the situation. The government fears that if the situation does not improve soon, the country’s major airports may face a huge crisis again. For this reason, senior officials are continuously visiting the airport and demanding answers from IndiGo. This is the reason that on Tuesday, Joint Secretary of the Ministry Madhu Sudna Shankar reached Mumbai Airport and had a detailed discussion with the IndiGo staff on operation, cancellation and baggage congestion. This step shows that the government is looking at the situation very seriously.
Will the pending baggage of 780 passengers be cleared today?
IndiGo officials told the ministry that the baggage of about 780 passengers is still pending and 90 percent of it is expected to be cleared by Wednesday morning. Indigo also said that it is sending cancellation updates to passengers every six hours. But many passengers say that they are not getting real-time information. Therefore, now the ministry is preparing for strict monitoring from the airline.
Scroll to load tweet…
Space crunch at Mumbai airport – is this worsening IndiGo’s crisis?
Mumbai’s Chhatrapati Shivaji Maharaj International Airport is already known for space crunch. The official said that ATC and airport management together have created additional space for about 25 grounded aircraft. This shows that the situation is quite tense. Along with this, orders have been given to make necessary arrangements like food, water, seating arrangements, medical help, PRM assistance for the passengers. The deployment of CISF at CSMIA and their role in guiding the passengers has also been appreciated by the Ministry.
Will Adani Group’s airport management be able to provide relief in this crisis?
Mumbai International Airport Limited (MIAL) is managed by Adani Airport Holdings Limited (AAHL), which holds 74% stake. This airport, running on PPP model, is expected to work quickly in handling the increasing pressure. But as flight cancellations are increasing, it will be interesting to see how quickly Adani management normalizes the situation?
Scroll to load tweet…
Is Kolkata Airport also affected by IndiGo’s operational issues?
Along with Mumbai, the ministry team also took stock of the situation at Kolkata Airport. MoCA Director Tanvi Sundriyal reached Kolkata Airport and reviewed the flight operation, passenger service and the reasons for the operational crisis of IndiGo. His focus was that the comfort of passengers should not be affected under any circumstances.
Will Indigo flights become normal in the coming days?
Despite the prompt action of the Ministry, there is a concern whether IndiGo will be able to end the problems of thousands of passengers soon? Or could this crisis deepen further in the coming days? Only the collective efforts of the government, airport management and Indigo can control this operational crisis.