Behind all the numbers and official statements lies the real impact: families missing weddings, business trips collapsing, stranded travellers spending nights on airport floors.
For many, it wasn’t just the cancellations — it was the silence. Passengers complained of:
- No proactive communication
- Delayed refunds
- Lack of ground staff
- Minimal assistance for rebooking
The disruption, now stretching into days, has shaken customer trust that IndiGo took years to build.
#IndigoDelay
The major crisis of Indigo flights…the suffering of passengers. Hours of waiting at the #airport live, the fire of hunger and thirst, and Indigo Airlines’ staff shortage all at once. Distraught passengers wandering around, people enduring sickness, fever, and… pic.twitter.com/LQPPEGpqNw— Simply Shashi (@ShashiSimply) December 5, 2025
“मेरी बेटी को पैड चाहिए”
“My daughter needs a pad” shouts a helpless father as lacs of flyers found themselves stranded at airports across the country after 550 Indigo flights got cancelled.Indigo holds a 64% share in India’s domestic civil aviation market.
The common man… pic.twitter.com/lCWRZyVBIR
— Pankhuri Pathak पंखुड़ी पाठक پنکھڑی (@pankhuripathak) December 5, 2025
Thanks to Indigo for delaying flight.
Time to act against @IndiGo6E/ @MoCA_GoIpic.twitter.com/SVDFvphrlN
— Squint Neon (@TheSquind) December 4, 2025
So the #Indigo fiasco yet again bares the poor state of civil aviation. Passengers left stranded for entire night not being given baggage to exit and Sadly some say they should not act entitled coz they didn’t book a private jet. Budget airline or not accountability is non… pic.twitter.com/sjHWrHCGbn
— Sumedha Sharma (@sumedhasharma86) December 5, 2025
Do not fly IndiGo. Passengers are being left stranded for hours — even overnight — with zero information or support. The airline’s disregard for people is unacceptable, and it’s shameful that they face no accountability. @MoCA_GoI@DGCAIndia@IndiGo6E#indigo#mumbai#airportpic.twitter.com/SLjIMp6Yb6
— mmk666 (@mmk6664) December 4, 2025