Swiggy Platform Fee: Swiggy has reduced the platform fee of Rs 14 on every order, which was Rs 2 in 2023. This fee has increased by 600% in the last two years. According to the company, this step has been taken to make up for rising costs and Quick Commerce deficit.
Swiggy Online Food Order: The country’s major food delivery company Swiggy has once again increased the platform fee. Now customers will have to pay an additional Rs 14 on every order. Earlier in October 2024, the company had increased the fee of Rs 10, which has now been increased by 2 rupees. In the last two years, the platform fees have been increased by about 600 percent. This order will now be expensive for those who call online food in Rajasthan.
Builds 20 lakh orders process daily
Costing is constantly increasing. Swiggy claims that rising operating costs and the expenses of Quick Commerce Division Instamart are the major reasons for this increase. The company currently processes about 2 million orders daily. In such a situation, an increase of just Rs 2 can also be made to the company with an additional income of crores of rupees per day.
Is the company going on in losses?
The deficit company company has recorded a net loss of Rs 1,197 crore in the first quarter (April-June 2025) of FY 2026. This is almost double the loss of Rs 611 crore in the same quarter of last year. According to the filing given at the stock exchange, Swiggi also incurred a loss of Rs 1,081 crore in the previous quarter (January-March 2025). Analysts believe that the company is trying to raise additional income by increasing the platform fee only to stop the increasing deficit.
Jomato also increased its fees
Like Swigy, his rival Jomato has also increased the fee at least five times in the last two years. It is estimated that the fee of Zomato has increased by about 400 percent in this period. Despite strict competition between the two companies, consumers are constantly being put on additional burden.
Impact on consumers and restaurants
- The huge commission on online delivery and platform fees is directly affecting the pockets of consumers. According to reports, restaurant operators have to pay 30 to 35 percent commission. As a result, this load is added to customers by increasing the menu rates. This is the reason that ordering online compared to eating in restaurants has now become expensive by up to 50 percent on an average.
- Displeasure in consumers, customers say that the habit of online order is becoming expensive due to frequent increase in fees. At the same time, critics argue that despite increasing the fee, companies are not able to improve the income and facilities of their delivery employees.