The incident quickly triggered hundreds of reactions across social media. Several users claimed they had experienced similar problems with food delivery and parcel services, including orders being marked as delivered without receiving them.
Many people called for OTP-based delivery confirmation for food orders, saying it would reduce the chances of false delivery claims. Others argued that customers without CCTV cameras could struggle to prove such complaints.
During one of my orders, the Zomato guy marked my order as delivered without delivering it. I immediately came out of my apartment to search for the boy. Later I found out, they boy was searching for my location and marked my order ‘delivered’ to show timely delivery.
— অভিষেক🇮🇳🛕🪷 (@AbhishekOpines) June 22, 2026
Thats why OTP based delivery is must in INDIA.
— Guchi (@ipankajpurohit) June 22, 2026
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Some users criticised customer support, while others urged people not to jump to conclusions until the company completes its investigation. A few also pointed out that the delivery partner’s actions shown in the video may not reveal the full sequence of events.