In a viral video, the passenger alleged that despite being first in the queue, his ticket was given to a tout. This incident has again sparked debate on the irregularities in the Tatkal booking system of the Railways and the role of brokers. People are demanding strict action.
A viral video is spreading rapidly on social media. This video has once again raised serious questions about the irregularities in the Tatkal booking system of Indian Railways. There is a lot of anger among the people regarding this and they are demanding strict action against the brokers. In the video, a passenger is seen arguing badly with the railway staff. It is being told that this video has been shot at an unknown railway station. The passenger alleges that he was at the front in the line for the Tatkal ticket, but his ticket was given to a broker. The video of this heated debate is now viral on social media, after which the debate has again erupted regarding transparency in Tatkal ticket booking during peak season.
The passenger claims that he had also completed the OTP verification twice and was standing first in the queue for Tatkal reservation. Despite this, he did not get a confirmed seat. His allegation is that his seat was given to a broker. In this video of about 45 seconds, a huge commotion is seen at the booking counter. The passenger, who is looking very angry, is questioning the railway employees regarding this alleged disturbance.
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However, it is not yet clear which station this video is from and how much truth is there in the claims made in it.
Railway employees told about technical fault
According to some reports, when the passenger created a ruckus, the railway officials attributed it to a technical glitch related to the system. However, this reply of the officer could neither silence the passenger nor the other people present there. Many people raised the question that when the booking request was ‘verified’, how could it be ignored.
Tatkal booking system again under question
Indian Railways has already taken several steps to prevent ticket fraud. These include making e-Aadhaar verification mandatory, keeping a close watch on suspicious booking activity and taking action against automated booking bots used by brokers. Despite these measures, complaints regarding brokers and booking irregularities continue to surface during peak seasons such as festivals or holidays.