Why Are e-commerce Platforms Charging Extra for Cash on Delivery? Govt Seeks Answers


<p>Cash on Delivery: The e-commerce sector is booming. However, it’s known that Cash on Delivery orders are charged more than prepaid ones. Now, a Union Minister has reacted strongly to this.</p><p>&nbsp;</p><img><p>Union Minister Pralhad Joshi warned e-commerce sites of strict action for extra fees. He said charging for Cash-on-Delivery (COD) is illegal and a ‘dark pattern’ against fair trade.</p><h2>Discussion on social media</h2><p>A user on X complained about hidden fees on sites like Flipkart, such as ‘handling’ and ‘promise’ fees. This was compared to ‘rain fees’ from food delivery apps.</p><img><p>The minister confirmed receiving complaints. The Dept. of Consumer Affairs (DCA) is investigating and will take strict action for any violations to ensure transparency.</p><h2>GST benefits, complaint resolution</h2><p>The govt is also checking if GST benefits are reaching consumers. The National Consumer Helpline has already resolved 3,981 GST-related complaints to ensure fairness.</p>

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