New Delhi: Post offices across India will begin accepting digital payments at their counters starting August 2025, following the completion of a new IT system rollout, as per the official sources. The proposed move is expected to provide streamlined services to the customers, as per the PTI report.
Currently, post offices are unable to process digital payments as their accounts are not yet integrated with the Unified Payments Interface (UPI) system. National Payment Corporation of India (NPCI) provides the unified payment interface (UPI) services for better financial services and promotes the digital payment ecosystem in India.
“The Department of Posts is upgrading its IT infrastructure with new applications capable of handling transactions using dynamic QR codes. This rollout is expected to be completed across all post offices by August 2025,” a government official told PTI.
As part of the IT 2.0 initiative, a pilot implementation of the system has already begun in the Karnataka circle. QR code-based booking for mail services has been successfully tested at the Mysore Head Office (HO), Bagalkot HO, and associated branch offices.
Earlier, the department had introduced static QR codes at post office counters to facilitate digital payments. However, persistent technical issues and frequent customer complaints led to the discontinuation of that method.
In India, post offices offer a wide spectrum of services, including mail delivery, speed post delivery, financial services like Post Office Savings Account, Recurring Deposit, Time Deposit, Monthly Income Scheme, Public Provident Fund, Senior Citizen Savings Scheme, Sukanya Samriddhi Account, and Kisan Vikas Patra, etc. Additionally, post offices facilitate money transfer services and act as agents for government services.