Indigo Flight Crisis: 5th day of Indigo crisis! 200+ flights canceled at Chennai-Hyderabad airport, chaos among passengers. Was your flight also affected? The airline restored 95% of the network, but when will the recovery be complete?
New Delhi. India’s largest airline IndiGo is going through a huge crisis for the last five days. There is an atmosphere of panic among the passengers due to cancellation of more than 200 flights at Chennai and Hyderabad airports. People are standing in queues for hours, tickets are not being rebooked, other airlines have increased fares and the chaos at the airport is continuously increasing. Many passengers remained stranded at the airport, some spent the night on airport chairs, and many others were trying to somehow reach their destination by paying expensive airline fares. This situation no longer seems to be a simple technical problem, but it feels like something big is going on inside IndiGo. The question is, why are Indigo flights being canceled on such a large scale? Is this the result of crew shortage, a technical glitch, or a major system failure?
Has the Indigo crisis become that big? What the heck is going on?
Indigo’s problem did not come suddenly. It has been increasing continuously for the last five days. Initially the passengers thought that it would be some technical problem, but on the fourth and fifth day the crisis took a bigger form. Large scale cancellation of flights at big airports like Chennai and Hyderabad shows that IndiGo is doing a large-scale reboot to fix its network and system. But the question is, for how long?
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Panic at Chennai Airport: Why were 100 flights canceled in a single day?
The crowd of passengers was increasing at Chennai International Airport since Sunday morning. The airport reported on Due to this hundreds of passengers got stuck. Long queues formed at the refund counters. Tickets of other airlines became expensive. Many passengers could not return to their hotels or homes. Many business meetings and trips were canceled and the biggest problem was that travelers got information at the last minute, leaving them stranded.
115 flights canceled at Hyderabad airport too – is this a system failure?
The situation was even more serious at Rajiv Gandhi International Airport, Hyderabad. Here Indigo canceled 61 departure and 54 arrival flights on Sunday. In this way, a total of 519 flights were canceled between 3 and 7 December. Passengers say that the airline was not giving correct information. Many people stood in line for hours for the same flight which had already been cancelled.
Has IndiGo overcome the crisis? How reliable is 95% network connectivity?
In a statement issued by Indigo on Saturday, it was said that 95% of network connectivity has resumed. More than 1,500 flights will operate by the end of Sunday. “Early signs of improvement” are visible, but passenger experience says otherwise. Looking at the situation in Chennai and Hyderabad, it seems that the crisis is not completely over yet. The airline itself admitted that it canceled flights en masse on December 5 because a system reboot was necessary.
What causes ‘system reboot’?
This is the part on which the airline did not give a clear answer. Indigo did not give the reason, but it is clear that the problem was serious, that is why a reboot was required on such a large level.
The biggest problem of passengers-refund and rebooking
Most of the complaints are coming about these two things:
- Refund not being received on time
- Seats are not available in rebooking
- Prices of other flights doubled-three times
- Many people’s journey was postponed for several days
- People are continuously registering complaints on X by tagging Indigo.
Is Indigo under control now? What to expect next?
The airline claims that the situation is better now. But the chaos in important airports like Chennai and Hyderabad shows that the crisis is not completely over. If improvement continues, the situation may return to normal in the next 24–48 hours, but for now, passengers should keep an eye on updates from the airline. Is your flight also affected? Please check the airline’s update once. This crisis shows that even large airlines can suddenly face problems on a large scale.